Last updated: October 11, 2026
Carolina Patio Furniture (“we,” “us,” or “our”) operates the showroom at 2438 Park Rd, Charlotte, NC 28203 and the website carolinapatiofurniture.com. This policy explains what information we collect when you visit our website, contact us, or call or text us, how we use it, and the choices you have.
Information you give us
- Contact form: your name, email address, phone number, and message.
- My List inquiry: your name, phone number, email address (optional), how you prefer to be contacted, any notes you add, and the products you saved to your list.
- Phone calls and text messages: your phone number, the date and length of the call, and what you tell us. Calls to the phone numbers listed on our website and Google Business Profile may be recorded and transcribed, and text messages to those numbers are logged by our call-tracking provider, so we can follow up accurately, train our team, and understand how customers find us.
- Text messages about your inquiry: if you check the text-message box on the My List form, we may text you about that inquiry. Message and data rates may apply. Reply STOP at any time to opt out.
- Email: anything you send to sales@carolinapatiofurniture.com.
We do not sell products online or take payments through this website, so we do not collect payment card information here.
Information collected automatically
When you visit our website, we and the service providers we use automatically collect information such as your IP address, browser and device type, the pages you view, the links and buttons you click, the website or search engine that referred you, and the date and time of your visit. We collect this with cookies, pixels, and similar technologies, including:
- Google Analytics, to understand how visitors use our website.
- Meta Pixel (Facebook), to measure and improve our advertising. The Pixel may send Meta your page views and, in hashed form, some identifiers, both directly from your browser and from our server.
- Call tracking (WhatConverts), which shows a tracking phone number on our website and connects calls, texts, and form submissions to the page or ad that led to them.
- Google reCAPTCHA, which helps keep spam out of our forms and may collect information about your device and how you interact with the form.
- Embedded Google content, such as the map in our footer and the Google reviews shown on our pages, which Google may use to set its own cookies.
- Our own first-party cookies, which remember how you first arrived at our website (for example, which search engine or campaign) for up to 180 days, and remember the products you add to My List.
How we use your information
- To answer your questions, prepare quotes, and help you choose furniture and arrange a purchase with our showroom.
- To send you the confirmation or follow-up you asked for, such as the confirmation email we send after a My List inquiry.
- To provide customer service, including product service and repair requests.
- To understand which pages, searches, and ads bring customers to us, and to improve our website and advertising.
- To protect our website and forms from spam, fraud, and abuse.
- To comply with the law and protect our rights.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business, and only so they can perform those services for us. These include our website hosting and security providers, our email delivery service, Google (analytics, reCAPTCHA, maps, and reviews display), Cloudflare (content delivery and security), Meta (advertising measurement), WhatConverts (call and lead tracking), and a spam-filtering service that checks form submissions. We may also share information when the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business.
Your choices
- Cookies: you can block or delete cookies in your browser settings. Some parts of the website, such as My List, may not work properly without them.
- Google Analytics: you can opt out with the Google Analytics opt-out browser add-on.
- Ads: you can manage how Meta uses your information for ads in your Facebook ad preferences, and learn more about interest-based advertising at aboutads.info.
- Email and text messages: if we send you marketing or follow-up messages, you can unsubscribe using the link in the email or reply STOP to a text. We will still respond to requests you make.
- Access, correction, and deletion: you can ask us what personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond as required by the law that applies to you.
Our website does not respond to browser “Do Not Track” signals.
How long we keep information
We keep personal information for as long as we need it to serve you, to keep normal business and tax records, and to meet our legal obligations. We then delete it or keep it in a form that no longer identifies you.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
Links to other websites
Our website links to other sites, such as our Instagram and Facebook pages, manufacturer websites, and Google Maps. Those sites have their own privacy policies, and we are not responsible for their practices.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page.
Contact us
If you have questions about this policy or your information, contact us:
Carolina Patio Furniture
2438 Park Rd
Charlotte, NC 28203
Phone: (704) 274-3222
Email: sales@carolinapatiofurniture.com
